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Terms & Conditions of Purchase

These terms apply to all sales of goods & services by Peterkin. The customer acknowledges that no employee or agent of Peterkin has any right to make any representation, warranty or promise in relation to the Goods or the sale of the Goods other than that contained in these terms.

PRICING


Prices are determined at the time of order and prior to payment are subject to change without notice.

ORDERING GOODS

Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order.

While every effort has been made to ensure the accuracy of prices, images and information displayed on this site, Peterkin is not responsible for any error and reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this Online content, or an error in your order.

DISPLAYS & SAMPLES

Any display product or sample that has been inspected by the Customer is solely for the Customerís convenience and does not constitute a sale by sample.

STOCK AVAILABILITY

Once the order has been submitted, it's considered to be final and no changes or additions can be made. Any additions will have to be placed as a separate order and shipped separately.

Peterkin offers free freight for orders over $450 ex gst (excluding flat sheet stock). If an item is out of stock at the time of ordering, which would result in the order being below $450 ex gst, the free freight option cannot be applied.


PAYMENT


PREPAID CUSTOMERS

  • Payments are to be made to Peterkin without any deduction or discount other than as stated in these Terms or in the relevant Invoice or Statement.

  • 100% of the Invoice total should be paid when the order is placed unless the Customer has been granted via application with extended trading terms

  • The preferred method of payment is via credit card with accepted credit cards including VISA & Mastercard

  • EFT payments will be accepted however there is an additional $15 ex gst processing fee that will be charged inconjunction with this payment method

  • Customers have 72 hours to make the EFT payment before their order will be cancelled & a charge of 20% of invoice total, with a minimum of $15 ex gst will be assigned to the trading account

  • A Customerís order will not be shipped until the EFT funds have cleared Peterkinís bank account

  • If no payment is received, no items will be shipped


CREDIT ACCOUNT CUSTOMERS

  • Customers who have completed & been approved for extended credit can make purchases via their Credit Account

  • The terms of sale for credit account customers are written on the invoice

  • Credit account customers attract an 18% per month interest rate for out of terms or outstanding balances

  • Credit account customers with an out of terms balance will have all orderís held until such time as their account is in terms

  • Peterkin reserves the right to revoke the privilege of extended credit at any time


SHIPPING


Australia wide Shipping methods include:

  • StarTrack Air 3kg: Available to customers outside of Western Australia for parcels that are 3kg or less in dead or cubic weight. This service takes 1 business day to capital cities & 2 business days everywhere else.

  • StarTrack Air 5kg: Available to customers outside of Western Australia for parcels that are 5kg or less in dead or cubic weight. Please view Shipping Page for up-to-date pricing. This service takes 1 business day to capital cities & 2 business days everywhere else.

  • StarTrack Road: Available to customers nationwide for parcels of all shapes and sizes. This service takes 1 business day to Perth Metro, 2 business days to WA country & regional & all other capital cities & a maximum of 5 business days everywhere else.


Please view our Shipping Page for up-to-date pricing. Pricing is subject to change without notice.

  • Orders will be shipped automatically via the eligible shipping method after payment is received

  • Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase

  • There is an Authority To Leave on all parcels, meaning they will be left at the premises regardless of whether it is attended

  • If an item is lost during shipping, the lost item will be shipped out to the customer again at Peterkinís expense

  • If an item is damaged during shipping the seller will not be held responsible

  • Peterkin reserves the right to deliver orders in whole, or in installments

  • If you would like an international freight quote please contact hello@peterkin.com.au


INSPECTION
Unless the customer has inspected the goods and made a written notice to Peterkin within 5 business days of delivery, the goods are deemed to have been delivered and accepted in good order and condition

FORCE MAJEURE
Peterkin is not liable to the buyer for failure to deliver goods where such failures arise or is the result of civil disturbance or war, strike, lock-out, first or any other circumstance deemed beyond reasonable control

CANCELLATIONS
Any order that is cancelled after submission is subject to a 20% of the invoice total cancellation fee, with a minimum charge of $15 ex gst

RETURNS/CREDIT POLICY

  • Items are entitled to be credited or returned based on complaint

  • An application via the Peterkin Website must be made for a return/credit

  • The Invoice Number must be provided for the request to be processed

  • If an item is unsatisfactory, a written explanation & photographic evidence is required within 5 business days of delivery before the item may be considered for a credit

  • Buyer must take into account the description of the item before requesting a credit. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund

  • Change of mind or cancellation of a job is not a valid reason for a return or credit

  • Returnís or creditís that are deemed to be due to the Customer attract a 20% of the credit total, with a minimum of $15 ex gst return fee

  • Credits and Exchanges are granted on a case-by-case basis

  • Credits are given against the Customerís trading name

  • Credits are valid for 3 months from date of issue

  • Credits cannot be exchanged for a cash refund

  • Returns will not be accepted without the prior written consent from Peterkin

  • All returned goods must be accompanied by Peterkin Paperís Invoice Details

  • Returned goods that are insufficiently damaged & therefore sustain damage will not be accepted and subsequently no credit will be applied


COMPLAINTS
Any complaints about items or the sellers may be sent to our support team hello@peterkin.com.au