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The Printery Guarantee

THE PRINTERY GUARANTEE

At Peterkin, we treat our customers the way we would expect to be treated if the situation was reversed.
We want you to be thrilled with your stationery and scream it from the rooftops!
In the event of an error on our end, we'll fix it asap, no questions asked.
If you’re unhappy for any reason, we’ll work with you on a solution.

While we're committed to your complete satisfaction, we do have some specific cancellation and return policies for certain cases.

Those instances can be found below:

CUSTOMER APPROVED ERRORS

We cannot accept returns or process refunds due to errors on customer supplied artwork (e.g. typos). While we do our best to call attention to any errors we may see during the pre-printing process when viewing your supplied file, final proofing is ultimately the responsibility of the client. Once supplied or uploaded, your stationery will print exactly as supplied.

Should you find an error on your stationery, please contact us. We offer a discounted reprint and complimentary rush service for customer errors.

If your printed stationery design doesn't match your uploaded artwork design (this would be highly unusual), please contact us immediately and we'll reprint the affected pieces free of charge.

PRINTED COLOUR VS SCREEN COLOUR

We're unable to accept returns because your printed stationery does not match the colours you see on your screen. This is because all monitors and screens display colour differently and may not accurately represent how your order will print.

If you are concerned about colour, we highly recommend ordering a printed sample.

We colour calibrate our digital presses daily to minimize colour variation, however consistency is not guaranteed, this is simply the nature of printing in CMYK. There is potentially a 5% variance in colour from the first proof/print to the final product.

If for some reason you do not like the colours you chose, please contact us. We’ll be happy to work with you on a discounted reprint.

CANCELING AFTER APPROVAL TO PRINT OR ARTWORK SUPPLIED

Should you need to cancel or make a change after supplying/uploading your artwork, please contact us asap. Depending on whether your order has gone into production, we may be able to cancel it before the job is printed.

If your order is in the process of printing, we may be able to stop it midway and recover some of the costs for a refund. If your order has completed the printing stage, we'll not be able to cancel, refund, or accept a return on the order.

RETURNING CUSTOM STATIONERY

Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.

If you have any questions or want anything clarified, let us know by submitting a query here


If you have a problem with your printing, please let us know here

and we will aim to get it all sorted out as quickly as possible.