These terms apply to all sales of goods & services by Peterkin. The customer acknowledges that no employee or agent of Peterkin has any right to make any representation, warranty or promise in relation to the Goods
or the sale of the Goods other than that contained in these terms.
PRICING
Prices are determined at the time of order and prior to payment are subject to change without notice.
ORDERING GOODS
Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order.
While every effort has been made to ensure the accuracy of prices, images and information displayed on this site, Peterkin is not responsible for any error and reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this Online content, or an error in your order.
DISPLAYS & SAMPLES
Any display product or sample that has been inspected by the Customer is solely for the Customer’s convenience and does not constitute a sale by sample.
STOCK AVAILABILITY
Once the order has been submitted, it's considered to be final and no changes or additions can be made. Any additions will have to be placed as a separate order and shipped separately.
Peterkin offers free freight for orders over $450 ex gst (excluding flat sheet stock). If an item is out of stock at the time of ordering, which would result in the order being below $450 ex gst, the free freight option cannot be applied.
PAYMENT
PREPAID CUSTOMERS
Payments are to be made to Peterkin without any deduction or discount other than as stated in these Terms or in the relevant Invoice or Statement.
100% of the Invoice total should be paid when the order is placed.
The preferred method of payment is via credit card with accepted credit cards including VISA & Mastercard
A Customer’s order will not be shipped until the EFT funds have cleared Peterkin’s bank account
If no payment is received, no items will be shipped
SHIPPING
Australia wide Shipping methods include:
StarTrack Air 3kg: Available to customers outside of Western Australia for parcels that are 3kg or less in dead or cubic weight. This service takes 1 business day to capital cities & 2 business days everywhere else.
StarTrack Air 5kg: Available to customers outside of Western Australia for parcels that are 5kg or less in dead or cubic weight. Please view Shipping Page for up-to-date pricing. This service takes 1 business day to capital cities & 2 business days everywhere else.
StarTrack Road: Available to customers nationwide for parcels of all shapes and sizes. This service takes 1 business day to Perth Metro, 2 business days to WA country & regional & all other capital cities & a maximum of 5 business days everywhere else.
Please view our
Shipping Page for up-to-date pricing. Pricing is subject to change without notice.
Orders will be shipped automatically via the eligible shipping method after payment is received
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase
There is an Authority To Leave on all parcels, meaning they will be left at the premises regardless of whether it is attended
If an item is lost during shipping, the lost item will be shipped out to the customer again at Peterkin’s expense
If an item is damaged during shipping the seller will not be held responsible
Peterkin reserves the right to deliver orders in whole, or in installments
If you would like an international freight quote please contact [email protected]
INSPECTION
Unless the customer has inspected the goods and made a written notice to Peterkin within 5 business days of delivery, the goods are deemed to have been delivered and accepted in good order and condition
FORCE MAJEURE
Peterkin is not liable to the buyer for failure to deliver goods where such failures arise or is the result of civil disturbance or war, strike, lock-out, first or any other circumstance deemed beyond reasonable control
CANCELLATIONS
Any order that is cancelled after submission is subject to a 20% of the invoice total cancellation fee, with a minimum charge of $15 ex gst
RETURNS/CREDIT POLICY
Items are entitled to be credited or returned based on complaint
An application via the Peterkin Website must be made for a return/credit
The Invoice Number must be provided for the request to be processed
If an item is unsatisfactory, a written explanation & photographic evidence is required within 5 business days of delivery before the item may be considered for a credit
Buyer must take into account the description of the item before requesting a credit. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund
Change of mind or cancellation of a job is not a valid reason for a return or credit
Returns or credits that are deemed to be due to the Customer attract a 20% of the credit total, with a minimum of $15 ex gst return fee
Credits and Exchanges are granted on a case-by-case basis
Credits are given against the Customer’s trading name
Credits are valid for 3 months from date of issue
Credits cannot be exchanged for a cash refund
Returns will not be accepted without the prior written consent from Peterkin
All returned goods must be accompanied by Peterkin Paper’s Invoice Details
Returned goods that are insufficiently damaged & therefore sustain damage will not be accepted and subsequently no credit will be applied
DATABASE OPT-IN
We use your email address to send you emails about your orders. Before sending you any marketing emails, you will receive an email requesting you to 'opt-in'. Once confirmed you wish to receive, we will send you emails on new products, special offers and other relevant news. We will not share your information with anyone - ever! If you no longer wish to receive our emails, you may opt-out at any time from the link in the email.
FEEDBACK
Any feedback on products or anything else may be sent to our support team [email protected]