
The Printery Guarantee
At Peterkin, we treat our customers the way we would expect to be treated if the situation was reversed.
We want you to be thrilled with your stationery and scream it from the rooftops!
On the rare occassion that we make an error, we'll fix it ASAP. But, if you’re unhappy for any reason, we’ll work with you on a solution.
While we're committed to your complete satisfaction, we do have some specific cancellation and return policies for certain cases.
Those instances can be found below.
Customer artwork errors
Please make sure you've read and understood our Artwork Guidelines. Artwork that doesn't meet our guidelines (or that we have contacted you about and advised against) won't be covered under our Printery Guarantee.
We can't accept returns or refund due to errors on customer supplied artwork (e.g. typos or custom die lines that don't work as intended).
Peterkin is purely a printing service and we don't proof your artwork. While we do our best to spot any errors we might see during the pre-printing process that don't meet our Artwork Guidelines (borders too close to the edge for instance) then we will try and contact you but can't guarantee this due to the volume of orders we receive.
Final proofing (and testing of die lines) is ultimately your responsibility. Once supplied or uploaded, your stationery will print exactly as supplied.
Should you find an error on your stationery, please contact us. We may be able to offer a discounted reprint for customer errors.
If your printed stationery design doesn't match your uploaded artwork design (this would be highly unusual), please contact us immediately and we'll reprint the affected pieces free of charge.
Printed colours vs screen colour
We're unable to accept returns because your printed stationery does not match the colours you see on your screen. This is because all monitors and screens display colour differently and may not accurately represent how your order will print. Please familiarise yourself with the limitations of digital printing here.
If you are concerned about the potential colour result, we highly recommend ordering a printed sample.
We colour calibrate our digital presses daily to minimize colour variation, however consistency is not guaranteed, this is simply the nature of printing in CMYK. There is potentially a 5% variance in colour from the first proof/print to the final product.
If for some reason you do not like the colours you chose, please contact us. We’ll be happy to work with you on a discounted reprint.
Canceling after approval to print or artwork supplied
Should you need to cancel or make a change after supplying/uploading your artwork, please contact us asap. Depending on whether your order has gone into production, we may be able to cancel it before the job is printed.
If your order is in the process of printing, we may be able to stop it midway and recover some of the costs for a refund. If your order has completed the printing stage, we'll not be able to cancel, refund, or accept a return on the order.
Returning custom stationery
Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.
If you have any questions or want anything clarified, let us know by submitting a query here
If you have a problem with your printing, please let us know here and we will aim to get it all sorted out as quickly as possible.